Last updated April 09, 2023


The information provided by Cruz Medika LLC (“we,” “us,” or “our”) on https://www.cruzmedika.com (the “Site”) and our mobile application is for general informational purposes only. All information on the Site and our mobile application is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site or our mobile application. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR OUR MOBILE APPLICATION OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE AND OUR MOBILE APPLICATION. YOUR USE OF THE SITE AND OUR MOBILE APPLICATION AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE AND OUR MOBILE APPLICATION IS SOLELY AT YOUR OWN RISK.


The Site and our mobile application may contain (or you may be sent through the Site or our mobile application) links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by us. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD-PARTY WEBSITES LINKED THROUGH THE SITE OR ANY WEBSITE OR FEATURE LINKED IN ANY BANNER OR OTHER ADVERTISING. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.


Cruz Medika is a Health Platform connecting individuals (Patients) and Health Providers (Medics with license, alternative therapists, caregivers, ambulances, pharmacies, laboratories, couriers and others) via smartphones and computers devices to on-demand virtual 24/7 health support services. Health providers registered within Cruz Medika are independent service providers (with or without a license, depending on the type of service they are offering to the market), who use OUR PLATFORM to fulfill their services. Consultations conducted through Cruz Medika can be video conferencing, chat support, home visits, or provider office health services. Cruz Medika is not an insurance product nor a prescription fulfillment warehouse. Cruz Medika is not a medical group. Any consultations or service obtained through our Application are provided by independent service providers. Cruz Medika is not intended to be a Software as a Medical Device. Cruz Medika does not replace any existing primary care physician relationship. Neither Cruz Medika nor any third parties who promote OUR PLATFORM or provide with a link to OUR PLATFORM shall be liable for any professional advice or service obtained from a Health Provider registered in OUR PLATFORM. Cruz Medika makes no representation that all services available through OUR PLATFORM, are appropriate in all locations worldwide. Cruz Medika tradermark and logo are registered trademarks of Cruz Medika, LLC and may not be used without written permission. Cruz Medika is for Non-Emergency Medical Issues, If any Patient Require Emergency Service, they should call or visit a Local Emergency Healthcare Center for Help. Health Providers can offer their services worldwide, however they are responsible to have a license and authorization to provide the service within the Patients locations. Health Providers are always responsible to observe and comply any regulation applicable within the locations where they exercise their services. Health Providers are responsible for providing Patients with a Notice of Privacy Practices describing its collection and use of their health information, not Cruz Medika. If Patients or Health Providers do not agree to be bound by those terms, they are not authorized to access or use OUR PLATFORM, and they must promptly exit our PLATFORM. Health Providers should never prescribe illegal or governments controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. By agreeing to have a consultation conducted through OUR PLATFORM, Patients and Health Providers acknowledge that they have reviewed the benefits, risks and alternatives, and agree to all the Terms of Use. YOU EXPRESSLY AGREE THAT USE OF OUR PLATFORM IS AT YOUR SOLE RISK. THE APP, DEVICES AND SERVICES ARE PROVIDED ON AN ‘AS IS’ AND ‘AS AVAILABLE’ BASIS. CRUZ MEDIKA EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, NON-INFRINGEMENT, TITLE, OPERABILITY, CONDITION, QUIET ENJOYMENT, VALUE, ACCURACY OF DATA AND SYSTEM INTEGRATION. THE USE OR RELIANCE OF ANY INFORMATION CONTAINED ON THE SITE OR OUR MOBILE APPLICATION IS SOLELY AT YOUR OWN RISK.


The Site may contain testimonials by users of our products and/or services. These testimonials reflect the real-life experiences and opinions of such users. However, the experiences are personal to those particular users, and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. YOUR INDIVIDUAL RESULTS MAY VARY. 

The testimonials on the Site are submitted in various forms such as text, audio and/or video, and are reviewed by us before being posted. They appear on the Site verbatim as given by the users, except for the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the general public.

The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. We are not affiliated with users who provide testimonials, and users are not paid or otherwise compensated for their testimonials.

The testimonials on the Site are not intended, nor should they be construed, as claims that our products and/or services can be used to diagnose, treat, mitigate, cure, prevent, or otherwise be used for any disease or medical condition. No testimonials have been clinically proven or evaluated.